A cutting edge application for application
Our UAE client was seeking a software partner to bring to car services online - a bespoke app conceived exclusively for our client to streamline the customer experience
The problem
The car service garage was in an isolated place, making it difficult for customers to make the journey and book the car service as at busy periods, the phones were constantly engaged and potential or repeat customers were being lost.
The solution
Following the discovery phase, which included a problem framing workshop and design sprint, we conducted a thorough analysis of competitors and other successful businesses in the field. The goal was to create a product that prioritised user experience and streamlined user journeys. To achieve this, we developed the design system alongside the product itself. By utilising Figma to build the product, we were able to gather direct feedback from our client until we were ready to progress into the development stage.
Strategy
Bespoke solution.
We created a bespoke design catering for our client needs as well as addressing their areas of concerns and ensuring current and future customer concerns where addressed.
Promote
Grow with your audience.
Our development team and designers created a user friendly app which combined all the features to improve the user experience.
Our favourite moment
By their own admission, our client has shown nervousness around working with software houses as they've been let down in the past. We were delighted to hear that we exceeded their expectations.
Our client has been impressed with the professionalism, efficiency and standard of work we've produced without any compromise.
High quality craftmanship
With multiple years of experience, we have developed numerous apps which have streamlined our process's and reduced our client’s costs without compromising quality. We become a extension of your team for the project.
The Result
The mobile app creates a slick user experience and enables customers to track the status of their vehicle, liaise with the garage online and manage any unexpected car repair costs.
