A cutting edge Car Service application
A client in the UAE approached us to develop a tailored digital solution that would bring car services online. The result was a bespoke application crafted specifically to enhance and simplify the customer journey.
The problem
Due to its remote location, the car service garage faced challenges in attracting customers. Compounding the issue, phone lines were often busy during peak times, leading to missed booking opportunities and a decline in customer retention.
Research
Following a comprehensive discovery phase—which included a problem-framing workshop and a design sprint—we conducted a detailed analysis of both direct competitors and successful businesses within the industry. This research provided valuable insights and helped define a clear direction for creating a product that prioritises user experience and streamlined user journeys.
Custom design solution
Our custom design solution was carefully crafted to meet the client’s unique requirements, resolve their key areas of concern, and proactively address the needs of both existing and future customers—ensuring a seamless and user-focused experience.
Unified Approach
Bringing together our developers and designers, we built an intuitive car service app that consolidated key functionalities into a streamlined experience—making it easier for users to book, manage, and track their car services effortlessly.
Our favourite moment
The client initially approached the project with understandable caution, having had disappointing experiences with software vendors in the past. By their own admission, they were nervous about partnering with another development team. That’s why it was especially rewarding to hear that we not only met but exceeded their expectations—restoring their confidence and establishing a strong, collaborative working relationship.
About us
High quality craftmanship
With multiple years of experience, we have developed numerous apps which have streamlined our process's and reduced our client’s costs without compromising quality. We become a extension of your team for the project.
The Result
The mobile app creates a slick user experience and enables customers to track the status of their vehicle, liaise with the garage online and manage any unexpected car repair costs.
