A cutting edge all-in-one Hotel application
Our European hotel client sought a custom-branded app that would allow guests to order poolside snacks, drinks, and services directly from the comfort of their sun loungers
Collaboration
Through close collaboration with the hotel team, we conducted thorough testing to ensure reliable Wi-Fi coverage across the entire resort complex.
The discovery phase
Following the discovery phase—which included a problem-framing workshop and a design sprint—we conducted a thorough analysis of compatible smartphones, considering the demographics of hotel guests. Our goal was to create a product that prioritised user experience and streamlined user journeys. To support this, we developed the design system in parallel with the product itself. By using Figma for prototyping, we were able to gather direct feedback from our client throughout the process, ensuring alignment and readiness before moving into the development phase.
Strategy
Grow with your audience.
We created a bespoke design catering for our client needs as well as addressing their areas of concerns and ensuring smooth customer experiences.
Guest convenience
Grow with your audience.
Elevating the guest convenience with our all-in-one hotel app, allowing guests to order food, drinks, and amenities from anywhere on the property—poolside, spa, or their room—without leaving their spot.
Key Features:
✔ Menu at Your Fingertips • Browse real-time menus (room service, pool bar, restaurant) with images, dietary filters (vegan, gluten-free), and chef’s recommendations.
✔ Pinpoint Delivery • Guests select their exact location (e.g., "Pool Cabana " "Beachfront Daybed") for effortless delivery. • Staff receive GPS/pin-drop directions for quick service.
✔ Live Order Tracking • Watch orders progress from "Preparing" to "En Route" with estimated delivery time.
✔ Upsell & Special Requests • "Add a cocktail to your pool order?" – Smart suggestions boost revenue. • Custom notes (e.g., "Extra lime, no ice") for personalised service.
✔ Charge to Room or Pay via App • Secure checkout with auto-sync to guest folio or digital payment.
✔ VIP Add-Ons • Reserve sun loungers, book spa treatments, or request towels—all in one app.
Why our client loves this
• 5x faster service than call-based orders.
• 20% higher F&B spend from impulse orders (e.g., cocktails by the pool).
• Guest satisfaction – No more waving for staff or waiting in line.
About us
High quality craftmanship
With many years of experience, we have developed numerous apps that have streamlined our processes and reduced costs for our clients—without compromising on quality. We become an extension of your team, fully integrated and dedicated to the success of your project.
The Result
The mobile app delivers a seamless user experience, allowing hotel guests to track the status of their orders and manage their bills with ease.
